Call Center Outsourcing

Call Center Outsourcing Overview

Designed to meet the growing need for outsourced call centre solutions, Tele Dynamics established Malaysia’s first Office Automation Company operated and managed Call Centre in 2008.

Testament to its commitment of providing continued services of the utmost standards, it boasts a new RM2 million purpose-built call centre designed with a flexible concept that enables it to cater for multi-tenant use, future growth capacity and complete privacy for different client organizations.

Tele Dynamics’ Call Centre offers:
 

	24-hour Operation 24-hours a day, 7-days a week, including public holidays, operation and solutions covering Peninsular and East Malaysia
	Strong Operation Team A call centre management team that possesses in-depth domain expertise, technical and functional knowledge A strong technical back-up team that possesses the appropriate software application and technical abilities to smoothly deal with everyday operational issues Experienced coaches to train and level up operation staff to handle different tasks to meet customers’ requirements
	Cost Effective Solutions The latest full IP VOIP telephony solutions Redundancy of systems for back-up purposes
	Convenience An operations facility strategically located right in the heart of Kuala Lumpur, allowing for easy access and excellent facilities, hence maintaining sufficient operational staff to handle increases in call volumes
	Services Available Inbound Service Enquiry handling, transaction updates, ICT help desk support and etc. Outbound Service Telemarketing, market survey and etc.

The combination of all these factors, coupled with proven methodologies, adoption of the latest technological advancements in telephony infrastructure is what allows Tele Dynamics to offer enhanced business benefits for its clients and their customers’ right from day one.

Why should companies outsource their Call Centre?

• No staffing issues
• No capital Investment
• Lower operational costs
• High service quality
• Scalability for fast expansion

How can a Call Centre benefit your organization?

• Enhance customer relationships
• Reduce costs
• Increase competitiveness
• Serve as a single point of contact

What are the Call Centre Services offered by TDM?

• Total call management
• Total consultation in management and implementation
• Achieve customers’ KPIs