Call Centre Solutions

Toshiba Call Center Solutions Overview

Call centers or contact centers have become important strategic business tools. A well-managed contact center can serve customers quickly, efficiently, and cost-efficiently, providing an important competitive advantage.

Toshiba provides solutions to enhanced call center operations in several important ways: Efficient call handling Faster response to callers More efficient handling of peak hours traffic Effective back-up coverage Increased agent productivity Simplified staffing requirements Increase management control grows with your business to protect your investment You don't have to be large call center to benefit from these capabilities. Call center functionality applies to all business who receive a high volume of calls into small or large departments. With Toshiba's Automatic Call Distribution (ACD) application, calls can be directed in a variety of ways to ensure that calls are handled quickly and efficiently, enabling your call center to operate at peak efficiency, increasing revenues as a result.

Distribute Calls Smoothly and Comprehensively

Your contact center does not have to be complex to be powerful. Toshiba's Strata CIX™ is simplicity at its finest, running as an application on the Strata Media Application Server or other network server. A robust array of Automatic Call Distribution (ACD) features make it easy to optimize contact center operations, increase customer satisfaction, and improve efficiency. Businesses can very effectively allocate inbound calls among your call-handling agents.